Effective Date: August 26, 2026
HWOOD MECH, INC., doing business as Hollywood Mechanic (“Hollywood Mechanic,” “we,” “us,” or “our”), operates https://hollywoodmechanic.com/ and related customer, appointment, ecommerce, automotive-service, communications, and support functions that link to this Privacy Policy. This Privacy Policy explains how Hollywood Mechanic collects, uses, discloses, retains, and protects personal information, as well as the choices and requests that may be available to you. For privacy questions, privacy requests, complaints, appeals, or accessibility assistance with a privacy matter, use the Contact Us form.
Scope and Related Documents
This Policy applies when you visit or use the website; submit an inquiry or request an appointment; request a quote, diagnosis, repair, maintenance, inspection, mobile service, customization, or other automotive service; create or use an account; shop for or purchase products; subscribe to communications; apply for a position; submit content; or otherwise interact with Hollywood Mechanic.
This Policy should be read with our Cookie Policy, Your Privacy Choices and Data Rights page, Terms of Service, Shipping Policy, Returns and Refund Policy, Product, Parts, Safety, and Installation Disclaimer, Automotive Service, Repair Authorization, Mobile Service, and Vehicle Release Terms, and Accessibility Statement. A written estimate, repair order, work authorization, invoice, vehicle release document, warranty document, signed service agreement, or other transaction specific document may govern a particular service or purchase. If a transaction specific document conflicts with this Policy as to that transaction, the transaction specific document controls to the extent of the conflict.
This Policy does not govern an independent third party website, payment processor, vehicle manufacturer, insurer, warranty administrator, carrier, marketplace, social media service, embedded-media provider, or other service with its own privacy notice. Their handling of information is governed by their own terms and privacy practices.
Personal Information We May Collect
We may collect identifiers and contact details, including your name, email address, telephone number, mailing, billing, or service address, account identifier, order identifier, appointment details, and service-request details.
We may collect commercial and transaction information, including products and services viewed or requested; parts, tools, accessories, repair kits, or other merchandise selected or purchased; cart and order information; payment status; shipping or delivery information; returns, exchanges, warranties, and service history; estimates, work orders, invoices, and communications about a transaction. We may collect vehicle and service information that you provide, including a vehicle identification number, make, model, year, mileage, condition, diagnostic symptoms, service or repair history, requested work, modification information, photographs, and instructions. Please provide only information reasonably necessary for the requested automotive service or inquiry.
We may collect account and submission information, including account credentials, saved preferences, reviews, messages, documents, photographs, custom-order details, feedback, and other material you choose to submit. We may also collect marketing and preference information, including subscription status, communication preferences, consent records, campaign source, and opt-out or suppression information.
When you visit the website, we may collect device, internet, and activity information, including your IP address, browser and device characteristics, operating system, language, approximate location derived from IP address, pages viewed, links clicked, timestamps, cookie and local-storage identifiers, referral source, and technical diagnostic information. Our Cookie Policy contains additional information about cookies and similar technologies. We may collect information reasonably necessary to prevent, investigate, or respond to fraud, misuse, security incidents, chargebacks, legal obligations, disputes, or claims. If you apply for a role with Hollywood Mechanic, we may collect application, employment history, reference, and other job related information you choose to provide.
Sources of Personal Information
We may collect information directly from you; automatically from your browser or device; through your account, transaction, appointment, service, support, or customer communications; from providers acting on our behalf; from another person or business when you direct or authorize the interaction; and from publicly available sources where permitted by law. If you provide information about another person, including a vehicle owner, co-owner, driver, purchaser, recipient, reference, or authorized representative, you represent that you have authority to provide that information and request the relevant activity.
How We Use Personal Information
Hollywood Mechanic may use personal information to operate, maintain, secure, troubleshoot, and improve the website; respond to inquiries; review prospective client and service requests; schedule appointments; prepare estimates; perform, document, bill for, and support automotive service and repair work; process, verify, fulfill, ship, and support product orders; maintain accounts, carts, checkout, and requested features; communicate about transactions, vehicles, services, safety, account matters, recalls, support, and legal notices; administer returns, refunds, promotions, and customer service; prevent fraud, theft, misuse, and security incidents; comply with legal obligations; establish, exercise, and defend legal claims; and protect the rights, safety, property, and security of Hollywood Mechanic, its customers, and others.
We use optional preference, statistics, marketing, and embedded-content technologies only as permitted by your applicable choice or another lawful basis. We do not treat continued browsing, scrolling, inactivity, closing a consent interface, or acceptance of general website terms as affirmative consent for optional technologies where affirmative consent is required.
Legal Bases for EEA, UK, and Swiss Processing
Where applicable law requires a legal basis, Hollywood Mechanic may process personal information to perform a contract or take steps you request before entering one; comply with a legal obligation; pursue legitimate interests that are not overridden by your rights, including security, fraud prevention, operational reliability, recordkeeping, customer support, and claim defense; protect vital interests where applicable; or rely on consent where consent is required. You may withdraw consent for optional cookie-based processing through Cookie Settings. You may unsubscribe from marketing communications using the method provided in the message. Withdrawal does not affect processing that occurred before withdrawal or processing permitted on another lawful basis.
How We Disclose Personal Information
We may disclose personal information to providers that support the website and Services, including hosting, maintenance, security, ecommerce, payment, fraud-prevention, communications, customer relationship management, accounting, fulfillment, shipping, delivery, repair related, warranty related, diagnostic, professional advisory, and technical-support providers. We may also use analytics, advertising, social-media, video, mapping, review, booking, chat, or other providers. We may disclose information where you direct or authorize it; to complete a transaction or requested service; in connection with a potential or completed financing, merger, acquisition, sale, restructuring, or transfer; or where we reasonably believe disclosure is necessary to comply with law, respond to lawful process, prevent fraud, enforce an agreement, protect property, safety, or security, or establish, exercise, or defend legal claims.
We seek appropriate contractual and organizational controls for providers that process personal information on our behalf. A provider’s legal role depends on its actual contract, configuration, and data use.
Automotive Service Records and Transaction Documents
If you request automotive service, repair, diagnostics, inspection, mobile service, or related work, we may maintain the estimate, authorization, repair order, service record, invoice, parts record, diagnostic findings, vehicle identifying information, and related communications required or reasonably needed to provide the service, maintain records, comply with law, resolve disputes, and protect legal rights. The website does not replace the documentation and authorization process applicable to an automotive repair transaction. The applicable written estimate, repair authorization, additional authorization, invoice, work order, vehicle release document, and other service records govern the particular transaction.
Cookies, Similar Technologies, and Privacy Choices
We use cookies, pixels, tags, scripts, local storage, session storage, embedded content controls, APIs, and similar technologies. Our Cookie Policy explains those technologies and available choices. Cookie Settings lets you review and change available optional choices. Necessary technologies may remain active only for limited core purposes, including website delivery, security, fraud prevention, privacy setting storage, shopping cart and checkout, account/session management, payment support, accessibility, and error management. Optional preferences, statistics, marketing, and embedded content technologies operate according to applicable configuration and choice.
Sale, Sharing, Targeted Advertising, and Global Privacy Control
Hollywood Mechanic does not sell personal information for money. Certain advertising, analytics, measurement, social media, or related technologies, if enabled, may be treated as sale, sharing, cross-context behavioral advertising, or targeted advertising under applicable law. Where applicable, you may exercise an opt-out through Your Privacy Choices, Cookie Settings, or a qualifying recognized browser preference signal. Where required by applicable law and where the relevant processing occurs, Hollywood Mechanic treats a qualifying recognized Global Privacy Control or other recognized opt-out preference signal as a request to opt out of applicable sale, sharing, or targeted-advertising processing for the browser or device sending the signal. A browser or device signal does not delete information, close an account, cancel a requested purchase or service, prevent processing required for security, fraud prevention, transaction fulfillment, record keeping, or legal compliance, or necessarily apply to another browser, device, account, server side system, audience list, API, or third party system.
Retention, Suppression Records, and Legal Holds
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected; to complete transactions and services; maintain tax, accounting, consumer, warranty, repair, safety, security, and business records; prevent fraud; resolve disputes; enforce agreements; and establish, exercise, or defend legal claims. We may retain limited information after a deletion or marketing-opt-out request where permitted or required to maintain a suppression record, protect security, comply with law, complete a transaction, preserve service or repair records, prevent fraud, or preserve a legal hold.
Security and Account Responsibility
Hollywood Mechanic uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security. You are responsible for using reasonable care with your devices, credentials, and communications and for promptly reporting suspected unauthorized account activity through the Contact Us form. Never send a password or full payment card number through an ordinary contact form or email unless we expressly direct you to an approved secure channel.
International Transfers
Hollywood Mechanic may process personal information in the United States and other countries where it or its providers operate. Where applicable law requires a transfer mechanism or supplementary safeguards, we use the relevant lawful mechanism.
Privacy Rights, Verification, Authorized Agents, and Appeals
Depending on your location and applicable law, you may have rights to request access, confirmation, correction, deletion, portability, restriction, objection, withdrawal of consent, opt-out of sale, sharing, or targeted advertising, limitation of certain sensitive information uses or disclosures, or appeal of a decision. To submit a request, use the Contact Us form at https://hollywoodmechanic.com/contact/ and state “Privacy Request,” “Privacy Complaint,” or “Privacy Appeal” in your message. Provide enough information to locate relevant records, such as your name, contact information used with us, and relevant account, order, appointment, estimate, invoice, or vehicle service information. We may use proportionate verification to protect information and prevent unauthorized disclosure.
An authorized agent may submit a request where law permits, subject to reasonable proof of authority and verification. We may deny, limit, or defer a request where permitted or required by law, including to protect another person’s rights, preserve confidentiality or security, comply with legal obligations, maintain required transaction, tax, warranty, or repair records, prevent fraud, or establish, exercise, or defend legal claims.
California Notice
This section applies to California residents to the extent the California Consumer Privacy Act applies to Hollywood Mechanic’s processing. California residents may have rights to know, correct, delete, opt out of applicable sale or sharing, limit certain sensitive information uses or disclosures, use an authorized agent, appeal where applicable, and receive equal treatment for exercising applicable rights.
Children’s Privacy
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without any consent or authorization required by applicable law. If you believe a child provided information in violation of this Policy, use the Contact Us form so that we can review the concern.
Independent Technology Providers
Hollywood Mechanic may engage independent developers, website creators, website operators, hosting providers, theme and plugin providers, payment providers, security providers, communications providers, consultants, and other technology providers to supply technical, operational, or professional services to HWOOD MECH, INC.
Unless a separate notice expressly states otherwise, independent technology providers do not sell Hollywood Mechanic’s products or services, do not make Hollywood Mechanic’s product or service claims, do not control Hollywood Mechanic’s automotive operations, fulfillment, commercial decisions, customer support, data practice decisions, policy statements, or privacy request process, and are not the primary contact for customer requests. To the maximum extent permitted by law, an independent technology provider does not assume Hollywood Mechanic’s customer-facing obligations merely by providing design, code, hosting, maintenance, technical support, consulting, or another tool or service. Nothing in this section limits a right or remedy that applicable law provides based on a person’s own conduct.
Changes and Contact
Hollywood Mechanic may update this Policy when its Services, technology, practices, vendors, or legal requirements change. The updated version will show a revised effective date. For questions, requests, complaints, appeals, or accommodations, use the Contact Us form. 
